FAQ
Loss Adjuster – Employed by the Insurance Company (Independent Professional) Provides an impartial view of the claim. Assessment of what will, and will not be paid out, and how your claim should be settled. All with the aim of achieving a good and fair outcome to the benefits of all parties, within the terms stated in the Policy.
Loss Assessor – Employed by you (Independent Professional) to assess and protect your interests. Will compile and present your Insurance Claim on your behalf.
The Loss Adjuster will be your first point of contact, he/she will log the claim and start the claims process. Paladin are able to visit your property/premises in a very short period of time following the initial claim instruction.
Paladin Adjusting Solutions are used to providing immediate responses. We will telephone you promptly to arrange a convenient appointment to visit.
We will gather all the necessary facts, to allow the Insurance Company to determine the amount to be paid in accordance with your current Insurance Policy.
Insurance Companies use a Loss Adjuster when a claim is over a set amount, and in the event of where:-
• Flooding/Fire has taken place
• Damage has made the premises uninhabitable
• The property is a Listed Building
• Extensive Damage (structurally inadequate)
Prior to the Loss Adjuster making their first initial assessment you should try to gather up all the information you have in regards to the claim, for example:-
• Photographs of items (prior to damage/destruction)
• Receipts
• Valuation Reports
• Medical Evidence (Report from a Doctor/Specialist)
• Bank/Credit Card Statements detailing purchases
First and foremost, we assess whether any immediate safety measures/precautions require to be put in place, to mitigate any further loss.
1. Visit the premises/site and assess the full damage
2. Document all details written and photographic evidence, where possible
3. Recommend repairs
We then return to the office and advise the Insurance Company and Policyholder on the most appropriate way regarding any repairs and produce a Report in this instance. The Loss Adjuster will then write to you, and advise a written plan of action, which will outline the next steps of the process.
Paladin Adjusting Solutions Ltd will produce an in-depth report on your behalf with details of the claim and produce it to the Insurance Company.
No, certainly not. The level of charges are solely based on the amount received, not the amount ‘saved’.
Following the Loss Adjuster’s Report, payment will then be released accordingly.
The Loss Adjuster will issue their Report recommending payment.
